FAQ's

Your most common questions are answered below:


Q: 
Where do you ship to?
A:  Currently we ship to Canada and continental USA. If you live outside of these countries, contact us at hello@topknotliving.com for a custom shipping quote and to confirm that we are able to ship to your location prior to ordering.


Q: How long will it take for my items to arrive?
A: We work to ship our stock orders within 3 to 4 business days of your order confirmation. Keep in mind that shipping is in addition to the listed time frame.

 

Q: How do you calculate your shipping and handling charges?
A:  We base our shipping rates on the total weight of the products in your cart.  We work to include rates that reflect those we receive from our shipping partners.  

  

Q: What shipping carriers and/or delivery services does Top Knot Living use?
A: We ship most orders via Canada Post or UPS.

 

Q: Where can I find details about shipping and returns?
A: Detailed information about shipping can be found on our Shipping & Returns page. 

  

Q: How will I know that Top Knot Living has received my order?
A:  Upon payment and order completion, you will receive a confirmation email from us that includes your order number and details about how to contact us if you have any questions!  This means we have received your order and are now working to fulfill and ship the products.

 

Q: What if I have questions about one of your pieces?
A: We'd love to hear from you!  You can contact us at hello@topknotliving.com

 

If you have any additional questions, please contact us using our contact form.

 

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